Happy 2 Help Community Care Ltd

GoodRated 8 May 2024Home care · Filey

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note19 May 2022
Supporting people to express views and be involved; respecting privacy, dignity and independence
Note19 May 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note19 May 2022
Assessing people's needs and choices; delivering care in line with standards
Note19 May 2022
Ensuring consent to care and treatment in line with law and guidance
Note19 May 2022
Staff working with other agencies; supporting people to access healthcare
Note19 May 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note19 May 2022
Staff support: induction, training, skills and experience

Note19 May 2022
Strong partnership working with health and social care professionals
Note19 May 2022
Effective governance systems with regular reviews and improvements
Note19 May 2022
Approachable 'hands-on' registered manager promoting open culture
Note19 May 2022
Compliance with Accessible Information Standard with information in braille, large print and audio
Note19 May 2022
Consistent care from a small, regular team building trust with people
Note19 May 2022
Person-centred care plans considering cultural backgrounds and preferences

Note19 May 2022
Improving care quality in response to complaints or concerns
Note19 May 2022
Supporting people to develop and maintain relationships and follow interests
Note19 May 2022
Planning personalised care to ensure choice and control
Note19 May 2022
Meeting people's communication needs

Note19 May 2022
Preventing and controlling infection
Note19 May 2022
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
Note19 May 2022
Staffing and recruitment
Note19 May 2022
Using medicines safely
Note19 May 2022
Assessing risk, safety monitoring and management

Note19 May 2022
Working in partnership with others
Note19 May 2022
Engaging and involving people, public and staff
Note19 May 2022
Promoting a positive person-centred, open, inclusive culture
Note19 May 2022
Managers and staff clear about roles; continuous learning; duty of candour

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Run by JL Care Services Ltd

Good0.3 km awayNorth Yorkshire

Registered manager: Littleboy, Julie

Good0.3 km awayNorth Yorkshire

Registered manager: Sperry Eblet, Helen

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