Operated by Lotus CCS Ltd

Lotus Community Care Service

Not RatedHome care · Southall

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 Dec 2025
Supporting people to live healthier lives, access healthcare services and support
Note12 Dec 2025
Supporting people to eat and drink enough to maintain a balanced diet
Note12 Dec 2025
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note12 Dec 2025
Staff support: induction, training, skills and experience
Note12 Dec 2025
Ensuring consent to care and treatment in line with law and guidance

Note12 Dec 2025
Provider worked with local authority on Deprivation of Liberty Safeguards where required.
Note12 Dec 2025
Incidents and accidents were logged and reviewed to identify practice learning.
Note12 Dec 2025
People's communication needs were met, including accessing braille resources and responding to non-verbal communication.
Note12 Dec 2025
Service worked effectively in partnership with other health and social care agencies including GPs and social workers.
Note12 Dec 2025
Positive culture noted by people, relatives and professionals; a professional commented 'I feel they put their soul and heart into the support.'
Note12 Dec 2025
Service supported people to live person-centred lives, with relatives noting increased independence and professionals describing significant improvements in quality of life.

Note12 Dec 2025
Improving care quality in response to complaints or concerns
Note12 Dec 2025
Supporting people to develop and maintain relationships to avoid social isolation
Note12 Dec 2025
Meeting people's communication needs
Note12 Dec 2025
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note12 Dec 2025
Systems and processes to safeguard people from the risk of abuse
Note12 Dec 2025
Learning lessons when things go wrong
Note12 Dec 2025
Preventing and controlling infection
Note12 Dec 2025
Using medicines safely
Note12 Dec 2025
Assessing risk, safety monitoring and management
Note12 Dec 2025
Staffing and recruitment

Note12 Dec 2025
Working in partnership with others
Note12 Dec 2025
Engaging and involving people using the service, the public and staff
Note12 Dec 2025
How the provider understands and acts on the duty of candour
Note12 Dec 2025
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note12 Dec 2025
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements