Operated by Caredom Healthcare Limited

Caredom Healthcare

GoodRated 19/01/2023Home care · Northampton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 Jan 2024
Respecting and promoting people's privacy, dignity and independence
Note12 Jan 2024
Supporting people to express their views and be involved in making decisions about their care
Note12 Jan 2024
Ensuring people are well treated and supported; respecting equality and diversity

Note12 Jan 2024
Staff support: induction, training, skills and experience
Note12 Jan 2024
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note12 Jan 2024
Staff working with other agencies; Supporting people to live healthier lives and access healthcare
Note12 Jan 2024
Ensuring consent to care and treatment in line with law and guidance

Note12 Jan 2024
Effective infection prevention and control measures were in place with appropriate PPE use.
Note12 Jan 2024
Systems and processes were in place to audit documents and identify improvements required.
Note12 Jan 2024
The registered manager was visible, approachable and open to feedback, implementing changes immediately during inspection.
Note12 Jan 2024
Risk assessments were in place with mitigating strategies and staff understood safeguarding procedures.
Note12 Jan 2024
Staff received regular supervisions, monthly meetings and adequate training including manual handling, dignity, IPC and dementia.
Note

Note12 Jan 2024
End of life care and support
Note12 Jan 2024
Improving care quality in response to complaints or concerns
Note12 Jan 2024
Meeting people's communication needs
Note12 Jan 2024
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note12 Jan 2024
Preventing and controlling infection
Note12 Jan 2024
Using medicines safely
Note12 Jan 2024
Staffing and recruitment
Note12 Jan 2024
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note12 Jan 2024
Systems and processes to safeguard people from the risk of abuse

Note12 Jan 2024
Continuous learning and improving care; Working in partnership with others
Note12 Jan 2024
Engaging and involving people using the service, the public and staff
Note12 Jan 2024
How the provider understands and acts on the duty of candour
Note12 Jan 2024
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note12 Jan 2024
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements