Operated by Brightside Homecare Ltd

Brightside Homecare Limited

GoodRated 15/12/2021Home care · Withernsea

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note4 Apr 2022
Respecting and promoting people's privacy, dignity and independence
Note4 Apr 2022
Supporting people to express their views and be involved in making decisions about their care
Note4 Apr 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note4 Apr 2022
Ensuring consent to care and treatment in line with law and guidance
Note4 Apr 2022
Staff working with other agencies; Supporting people to access healthcare services
Note4 Apr 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note4 Apr 2022
Staff support: induction, training, skills and experience
Note4 Apr 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note4 Apr 2022
People supported to access social, leisure and community activities
Note4 Apr 2022
Regular audits and oversight by registered managers
Note4 Apr 2022
Staff matched to people considering religious/cultural preferences
Note4 Apr 2022
Good partnership working with healthcare professionals
Note4 Apr 2022
Medicines safely administered by trained staff
Note4 Apr 2022
Strong focus on staff support and wellbeing promoting positive culture

Note4 Apr 2022
End of life care and support
Note4 Apr 2022
Improving care quality in response to complaints or concerns
Note4 Apr 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note4 Apr 2022
Meeting people's communication needs
Note4 Apr 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note4 Apr 2022
Preventing and controlling infection
Note4 Apr 2022
Using medicines safely
Note4 Apr 2022
Staffing and recruitment
Note4 Apr 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note4 Apr 2022
Systems and processes to safeguard people from the risk of abuse

Note4 Apr 2022
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note4 Apr 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering; Continuous learning and improving care
Note4 Apr 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; duty of candour

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Good0.0 km awayEast Riding of Yorkshire

Registered manager: Hart, Penny

Good3.0 km awayEast Riding of Yorkshire

Registered manager: Cullen, Sarah

Want a quote from Brightside Homecare Limited?

Tell us what care you need. We’ll contact the agency, chase the response, and come back to you with a clear, comparable quote.