Community Living Ltd

GoodRated 21/10/2021Home care · Sutton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note1 Mar 2024
Respecting and promoting people's privacy, dignity and independence
Note1 Mar 2024
Supporting people to express their views and be involved in making decisions about their care
Note1 Mar 2024
Ensuring people are well treated and supported; respecting equality and diversity

Note1 Mar 2024
Ensuring consent to care and treatment in line with law and guidance
Note1 Mar 2024
Supporting people to live healthier lives, access healthcare services and support
Note1 Mar 2024
Supporting people to eat and drink enough to maintain a balanced diet
Note1 Mar 2024
Staff support: induction, training, skills and experience
Note1 Mar 2024
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note1 Mar 2024
People's independence improved significantly, e.g. one person achieved 70% independence in personal care and began accessing the community.
Note1 Mar 2024
Partnership working with mental health learning disabilities teams and behavioural therapists delivered positive outcomes.
Note1 Mar 2024
People's communication needs were met, including personalised Makaton use; one previously non-verbal person began vocalising sounds.
Note1 Mar 2024
Staff respected people's cultural backgrounds, religious preferences, and promoted people's heritage.
Note1 Mar 2024
Competency assessments ensured staff retained training knowledge and had skills to undertake their roles safely.
Note

Note1 Mar 2024
End of life care and support
Note1 Mar 2024
Improving care quality in response to complaints or concerns
Note1 Mar 2024
Supporting people to develop and maintain relationships to avoid social isolation
Note1 Mar 2024
Meeting people's communication needs
Note1 Mar 2024
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note1 Mar 2024
Working in partnership with others; Continuous learning and improving care
Note1 Mar 2024
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note1 Mar 2024
Engaging and involving people using the service, the public and staff
Note1 Mar 2024
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info