Operated by Real Life Options

Real Life Options - Newcastle and Durham

GoodRated 22/07/2022Home care · Newcastle Upon Tyne

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note22 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note22 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note22 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note22 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note22 Jul 2022
Staff working with other agencies to provide consistent, effective, timely care
Note22 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note22 Jul 2022
Staff support: induction, training, skills and experience
Note22 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note22 Jul 2022
Complaints handled appropriately with accessible complaints procedure
Note22 Jul 2022
Care plans available in easy read format meeting Accessible Information Standard
Note22 Jul 2022
Positive person-centred culture with effective governance and quality assurance audits
Note22 Jul 2022
Effective infection prevention and control with spot checks on PPE use
Note22 Jul 2022
People were involved in recruitment of staff including interview panels
Note22 Jul 2022
Management team worked within the principles of the MCA with appropriate DoLS applications

Note22 Jul 2022
End of life care and support
Note22 Jul 2022
Improving care quality in response to complaints or concerns
Note22 Jul 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note22 Jul 2022
Meeting people's communication needs
Note22 Jul 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note22 Jul 2022
Preventing and controlling infection
Note22 Jul 2022
Using medicines safely
Note22 Jul 2022
Staffing and recruitment
Note22 Jul 2022
Assessing risk, safety monitoring and management; learning lessons when things go wrong
Note22 Jul 2022
Systems and processes to safeguard people from the risk of abuse

Note22 Jul 2022
Continuous learning and improving care
Note22 Jul 2022
Engaging and involving people using the service, the public and staff
Note22 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note22 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info