Operated by Manuel Divine Care LTD

Manuel Divine Care Ltd t/a Harmony Projects

Requires improvementRated 14/04/2023Home care · Huddersfield

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note1 Jun 2023
Respecting and promoting people's privacy, dignity and independence
Note1 Jun 2023
Supporting people to express their views and be involved in making decisions about their care
Note1 Jun 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note1 Jun 2023
Ensuring consent to care and treatment in line with law and guidance
Note1 Jun 2023
Staff working with other agencies to provide consistent, effective, timely care
Note1 Jun 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note1 Jun 2023
Staff support: induction, training, skills and experience

Note1 Jun 2023
Staff received training in infection prevention and control with PPE readily available.
Note1 Jun 2023
Mental capacity assessments and best interest decisions were appropriately considered.
Note1 Jun 2023
Complaints were responded to in line with the provider's policies and procedures.
Note1 Jun 2023
People's independence was encouraged and reflected in care plans.
Note1 Jun 2023
Staff knew people's histories and preferences and treated them with dignity, privacy and respect.
Note1 Jun 2023
People's communication needs were met in line with the Accessible Information Standard.

Note1 Jun 2023
End of life care and support
Note1 Jun 2023
Improving care quality in response to complaints or concerns
Note1 Jun 2023
Meeting people's communication needs
Note1 Jun 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note1 Jun 2023
Staffing and recruitment
Note1 Jun 2023
Preventing and controlling infection
Note1 Jun 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note1 Jun 2023
Systems and processes to safeguard people from the risk of abuse
Note1 Jun 2023
Using medicines safely

Note1 Jun 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note1 Jun 2023
Engaging and involving people using the service, the public and staff
Note1 Jun 2023
How the provider understands and acts on the duty of candour
Note1 Jun 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info