Operated by Creative Support Limited

Creative Support - Northampton Services

GoodRated 14/12/2022Home care · Northampton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Note14 Dec 2022
Accessible communication supports including easy read, large print, communication passports and picture libraries
Note14 Dec 2022
Effective multi-agency working with speech and language therapists, occupational therapists, community health and commissioning teams
Note14 Dec 2022
Robust quality audit programme with internal and senior management oversight; statutory notifications submitted promptly
Note14 Dec 2022
Registered manager described as passionate, highly motivated and award-winning for dignity in care
Note14 Dec 2022
Strong culture of inclusion, diversity and equality; organisation recognised as a Diversity Champion and adopted the HALO code
Note14 Dec 2022
Highly personalised care and support plans reflecting people's needs, goals and aspirations; regular joint reviews with people and families
Note14 Dec 2022
Safe medicine administration with STOMP principles followed; MAR records completed and signed appropriately
Note14 Dec 2022
Diverse staff recruitment from varied backgrounds, ethnicities and identities to meet people's individual needs
Note14 Dec 2022
Staff skilled in recognising emotional distress signs; effective incident monitoring systems with prompt action to mitigate repeat incidents
Note14 Dec 2022
Personalised risk assessments gave clear strategies for staff whilst enabling maximum independence; people involved in managing their own risks