Operated by Caring Hands (Domiciliary Care) Ltd

Caring Hands (Domiciliary Care) Ltd.

Requires improvementRated 22/09/2022Home care · Ashby-de-la-zouch

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Sept 2022
Respecting and promoting people's privacy, dignity and independence
Note30 Sept 2022
Supporting people to express their views and be involved in making decisions about their care
Note30 Sept 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note30 Sept 2022
Ensuring consent to care and treatment in line with law and guidance
Note30 Sept 2022
Staff working with other agencies; Supporting people to live healthier lives, access healthcare services and support
Note30 Sept 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note30 Sept 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note30 Sept 2022
Staff support: induction, training, skills and experience

Note30 Sept 2022
Registered manager open, responsive to feedback and committed to improvement
Note30 Sept 2022
Service worked well in partnership with health and social care organisations
Note30 Sept 2022
People's cultural and religious beliefs reflected in care plans
Note30 Sept 2022
Staff had good understanding of Mental Capacity Act and supported people in least restrictive way
Note30 Sept 2022
Staff knowledgeable about people's healthcare needs and took prompt action when people were unwell
Note30 Sept 2022
Improvements to scheduling introduced travel time, reducing rushed/late calls

Note30 Sept 2022
Improving care quality in response to complaints or concerns
Note30 Sept 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note30 Sept 2022
Meeting people's communication needs
Note30 Sept 2022
End of life care and support
Note30 Sept 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note30 Sept 2022
Preventing and controlling infection
Note30 Sept 2022
Assessing risk, safety monitoring and management
Note30 Sept 2022
Systems and processes to safeguard people from the risk of abuse
Note30 Sept 2022
Staffing and recruitment
Note30 Sept 2022
Using medicines safely; Learning lessons when things go wrong

Note30 Sept 2022
Working in partnership with others
Note30 Sept 2022
Engaging and involving people using the service, the public and staff
Note30 Sept 2022
How the provider understands and acts on the duty of candour
Note30 Sept 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note30 Sept 2022
Continuous learning and improving care
Note30 Sept 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements