Nation Home Care Limited

GoodRated 25/11/2025Home care · Wembley

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note16 Jun 2022
Respecting and promoting people's privacy, dignity and independence
Note16 Jun 2022
Supporting people to express their views and be involved in making decisions about their care
Note16 Jun 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note16 Jun 2022
Ensuring consent to care and treatment in line with law and guidance
Note16 Jun 2022
Staff working with other agencies; supporting people to live healthier lives and access healthcare services
Note16 Jun 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note16 Jun 2022
Staff support: induction, training, skills and experience
Note16 Jun 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note16 Jun 2022
Effective quality monitoring through spot checks and audits leading to improvements
Note16 Jun 2022
Approachable registered manager with good communication and responsive to feedback
Note16 Jun 2022
Mental Capacity Act principles followed with clearly recorded capacity assessments
Note16 Jun 2022
Effective infection prevention and control practices including PPE spot checks during COVID-19
Note16 Jun 2022
Person-centred care plans considering religious, cultural, dietary and sensory needs
Note16 Jun 2022

Note16 Jun 2022
End of life care and support
Note16 Jun 2022
Improving care quality in response to complaints or concerns
Note16 Jun 2022
Meeting people's communication needs
Note16 Jun 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note16 Jun 2022
Learning lessons when things go wrong
Note16 Jun 2022
Preventing and controlling infection
Note16 Jun 2022
Using medicines safely
Note16 Jun 2022
Staffing and recruitment
Note16 Jun 2022
Assessing risk, safety monitoring and management
Note16 Jun 2022
Systems and processes to safeguard people from the risk of abuse

Note16 Jun 2022
Engaging and involving people using the service, the public and staff; working in partnership with others
Note16 Jun 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; continuous learning and improving care
Note16 Jun 2022
How the provider understands and acts on the duty of candour
Note16 Jun 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info