Operated by The Oaklea Trust

The Oaklea Trust (South Lakes & Furness)

GoodRated 8 Oct 2022Home care · Kendal

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 Dec 2025
Respecting and promoting people's privacy, dignity and independence
Note12 Dec 2025
Supporting people to express their views and be involved in making decisions about their care
Note12 Dec 2025
Ensuring people are well treated and supported; respecting equality and diversity

Note12 Dec 2025
Ensuring consent to care and treatment in line with law and guidance
Note12 Dec 2025
Supporting people to live healthier lives, access healthcare services and support
Note12 Dec 2025
Supporting people to eat and drink enough to maintain a balanced diet
Note12 Dec 2025
Staff support: induction, training, skills and experience
Note12 Dec 2025
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note12 Dec 2025
The provider demonstrated duty of candour, investigated incidents, shared lessons learnt and made improvements following the previous inspection.
Note12 Dec 2025
People were supported to maintain relationships, access activities and avoid social isolation; hospital passports ensured communication needs were met in healthcare settings.
Note12 Dec 2025
Medicines were managed safely, with records kept clearly and independence promoted where possible.
Note12 Dec 2025
The provider worked effectively with partner agencies, healthcare professionals and other stakeholders to achieve good outcomes for people.
Note12 Dec 2025
Staff were trained, skilled and felt well supported; the registered manager was accessible and promoted an open, inclusive culture.

Note12 Dec 2025
End of life care and support
Note12 Dec 2025
Improving care quality in response to complaints or concerns
Note12 Dec 2025
Supporting people to develop and maintain relationships to avoid social isolation
Note12 Dec 2025
Meeting people's communication needs
Note12 Dec 2025
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note12 Dec 2025
Learning lessons when things go wrong
Note12 Dec 2025
Preventing and controlling infection
Note12 Dec 2025
Using medicines safely
Note12 Dec 2025
Staffing and recruitment
Note12 Dec 2025
Systems and processes to safeguard people from the risk of abuse; Assessing risk, safety monitoring and management

Note12 Dec 2025
Working in partnership with others
Note12 Dec 2025
Engaging and involving people using the service, the public and staff; Continuous learning and improving care
Note12 Dec 2025
How the provider understands and acts on the duty of candour
Note12 Dec 2025
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info