Sky Home Living Limited

Requires improvementRated 13/01/2022Home care · Newton Abbot

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note13 Jan 2022
Respecting and promoting people's privacy, dignity and independence
Note13 Jan 2022
Supporting people to express their views and be involved in making decisions about their care
Note13 Jan 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note13 Jan 2022
Staff working with other agencies to provide consistent, effective, timely care
Note13 Jan 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note13 Jan 2022
Staff support: induction, training, skills and experience
Note13 Jan 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note13 Jan 2022
Ensuring consent to care and treatment in line with law and guidance

Note13 Jan 2022
Complaints were handled appropriately with prompt resolution and action taken to prevent recurrence
Note13 Jan 2022
Communication needs were assessed and information made available in accessible formats including large print and braille
Note13 Jan 2022
End of life care was provided sensitively with liaison with external agencies such as Marie Curie and Rowcroft Hospice
Note13 Jan 2022
People and relatives spoke highly of staff being caring, respectful and well-mannered
Note13 Jan 2022
Care plans were personalised, respectfully written and developed with people and their relatives
Note

Note13 Jan 2022
End of life care and support
Note13 Jan 2022
Improving care quality in response to complaints or concerns
Note13 Jan 2022
Meeting people's communication needs
Note13 Jan 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note13 Jan 2022
Preventing and controlling infection; learning lessons when things go wrong
Note13 Jan 2022
Using medicines safely
Note13 Jan 2022
Staffing and recruitment
Note13 Jan 2022
Assessing risk, safety monitoring and management
Note13 Jan 2022
Systems and processes to safeguard people from the risk of abuse

Note13 Jan 2022
Engaging and involving people using the service, the public and staff; duty of candour
Note13 Jan 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note13 Jan 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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