Operated by The Grace Eyre Foundation

Grace Eyre Choices Sussex

GoodRated 24/12/2022Home care · Brighton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note24 Dec 2022
Supporting people to express their views and be involved in making decisions about their care
Note24 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity
Note24 Dec 2022
Respecting and promoting people's privacy, dignity and independence

Note24 Dec 2022
Ensuring consent to care and treatment in line with law and guidance
Note24 Dec 2022
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note24 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note24 Dec 2022
Staff support: induction, training, skills and experience
Note24 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note24 Dec 2022
Easy-read documentation reviewed by a person-led panel to ensure accessibility
Note24 Dec 2022
Staff praised supervisory support; strong team leader approachability and morale
Note24 Dec 2022
Comprehensive audit schedule at multiple management levels covering medicines, IPC and staffing
Note24 Dec 2022
Effective multi-agency working including facilitating hospital discharge for people to return home
Note24 Dec 2022
Robust medicines management with competency assessments and promotion of self-management
Note24 Dec 2022

Note24 Dec 2022
End of life care and support
Note24 Dec 2022
Improving care quality in response to complaints or concerns
Note24 Dec 2022
Meeting people's communication needs
Note24 Dec 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note24 Dec 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note24 Dec 2022
Preventing and controlling infection
Note24 Dec 2022
Using medicines safely
Note24 Dec 2022
Staffing and recruitment
Note24 Dec 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note24 Dec 2022
Systems and processes to safeguard people from the risk of abuse

Note24 Dec 2022
Working in partnership with others
Note24 Dec 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note24 Dec 2022
How the provider understands and acts on the duty of candour
Note24 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering; Continuous learning and improving care
Note24 Dec 2022
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics