Operated by Bespoke Care and Training Limited

Bespoke Care and Training Ltd

GoodRated 14/12/2022Home care · Derby

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

29 findings

Note14 Dec 2022
Supporting people to express their views and be involved in making decisions about their care
Note14 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence

Note14 Dec 2022
Ensuring consent to care and treatment in line with law and guidance (MCA)
Note14 Dec 2022
Staff working with other agencies; supporting people to access healthcare services
Note14 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note14 Dec 2022
Staff support: induction, training, skills and experience
Note14 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note14 Dec 2022
Positive staff culture with staff feeling valued; registered manager worked closely with commissioners and local authority.
Note14 Dec 2022
Quality assurance systems including audits, surveys and staff meetings driving continuous improvement.
Note14 Dec 2022
Person-centred care with involvement of people and relatives in care planning and ongoing decisions.
Note14 Dec 2022
Strong training programme including specialist training; staff felt well-supported by management at all times including out of hours.
Note14 Dec 2022
Regular team of staff supporting continuity of care; relatives praised consistency and quality of staff.
Note

Note14 Dec 2022
End of life care and support
Note14 Dec 2022
Improving care quality in response to complaints or concerns
Note14 Dec 2022
Supporting people to maintain relationships and avoid social isolation
Note14 Dec 2022
Meeting people's communication needs
Note14 Dec 2022
Planning personalised care to ensure people have choice and control

Note14 Dec 2022
Learning lessons when things go wrong
Note14 Dec 2022
Preventing and controlling infection
Note14 Dec 2022
Using medicines safely
Note14 Dec 2022
Staffing and recruitment
Note14 Dec 2022
Assessing risk, safety monitoring and management
Note14 Dec 2022
Systems and processes to safeguard people from the risk of abuse

Note14 Dec 2022
Continuous learning and improving care; working in partnership with others
Note14 Dec 2022
Engaging and involving people, staff and the public; duty of candour
Note14 Dec 2022
Managers and staff being clear about their roles; promoting a positive, person-centred culture

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info