Operated by Be Caring Ltd

Be Caring Newcastle

GoodRated 31/05/2022Home care · Newcastle Upon Tyne

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note31 May 2022
Supporting people to express their views and be involved in making decisions about their care
Note31 May 2022
Ensuring people are well treated and supported; respecting equality and diversity
Note31 May 2022
Respecting and promoting people's privacy, dignity and independence

Note31 May 2022
Ensuring consent to care and treatment in line with law and guidance
Note31 May 2022
Staff working with other agencies; supporting people to access healthcare services
Note31 May 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note31 May 2022
Staff support: induction, training, skills and experience
Note31 May 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note31 May 2022
Service met the underpinning principles of Right support, right care, right culture
Note31 May 2022
Registered managers were proactive with statutory notifications and duty of candour
Note31 May 2022
End of life care delivered in line with people's wishes, praised by relatives
Note31 May 2022
Compliance with the Accessible Information Standard and good support for communication needs
Note31 May 2022
Personalised care planning with holistic information for staff
Note31 May 2022
Staff treated people with kindness, dignity and respect, fostering positive relationships

Note31 May 2022
End of life care and support
Note31 May 2022
Improving care quality in response to complaints or concerns
Note31 May 2022
Supporting people to develop and maintain relationships and follow interests
Note31 May 2022
Meeting people's communication needs
Note31 May 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note31 May 2022
Learning lessons when things go wrong
Note31 May 2022
Using medicines safely
Note31 May 2022
Systems and processes to safeguard people from the risk of abuse
Note31 May 2022
Staffing and recruitment
Note31 May 2022
Preventing and controlling infection
Note31 May 2022
Assessing risk, safety monitoring and management

Note31 May 2022
Engaging and involving people using the service, the public and staff
Note31 May 2022
Duty of candour
Note31 May 2022
Working in partnership with others
Note31 May 2022
Continuous learning and improving care; managers and staff understanding quality, risks and regulatory requirements; promoting a positive person-centred culture

Source: CQC inspection reports under the Open Government Licence v3.0.

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