Operated by Be Caring Ltd

Be Caring Manchester

GoodRated 4 Aug 2025Home care · Manchester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note23 May 2023
Ensuring consent to care and treatment in line with law and guidance
Note23 May 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note23 May 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note23 May 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note23 May 2023
Staff support: induction, training, skills and experience

Note23 May 2023
A pilot project with the local authority commissioning team was underway to improve service delivery and staff retention.
Note23 May 2023
Communication between people, families, staff and management was good with issues resolved promptly.
Note23 May 2023
Consistent staff supported each person, enabling them to know people's needs well.
Note23 May 2023
Incidents and safeguarding reports were investigated with actions taken to reduce further risk.
Note23 May 2023
A quality assurance system was in place with all audit actions completed and improvements made.
Note23 May 2023
Regular supervision meetings ('Be Supportive') were held and staff felt well supported by the management team.

Note23 May 2023
Preventing and controlling infection
Note23 May 2023
Using medicines safely
Note23 May 2023
Staffing and recruitment
Note23 May 2023
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
Note23 May 2023
Assessing risk, safety monitoring and management

Note23 May 2023
Working in partnership with others
Note23 May 2023
How the provider understands and acts on the duty of candour
Note23 May 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note23 May 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning
Note30 Jun 2022
How the provider understands and acts on the duty of candour
Note30 Jun 2022
Engaging and involving people using the service, the public and staff; working in partnership with others