Operated by Home Group Limited

Kent PBS Service

GoodRated 26/08/2021Home care · Maidstone

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note8 May 2025
Respecting and promoting people's privacy, dignity and independence
Note8 May 2025
Supporting people to express their views and be involved in making decisions about their care
Note8 May 2025
Ensuring people are well treated and supported; respecting equality and diversity

Note8 May 2025
Ensuring consent to care and treatment in line with law and guidance
Note8 May 2025
Adapting service, design, decoration to meet people's needs
Note8 May 2025
Staff working with other agencies to provide consistent, effective, timely care
Note8 May 2025
Staff support: induction, training, skills and experience
Note8 May 2025
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note8 May 2025
Homes felt personal and homelike, with no offices in residents' homes and staff knocking for access rather than using keys.
Note8 May 2025
Medicines managed safely with daily counts by shift leaders and monthly audits by team leaders.
Note8 May 2025
Staff wellbeing actively supported, including informal weekly check-ins and a 'safe space' during COVID-19 restrictions.
Note8 May 2025
Complaints actively encouraged and used as learning opportunities with demonstrable service improvements.
Note8 May 2025
Real-time electronic record-keeping kept all staff and management informed with up-to-date information.
Note

Note8 May 2025
End of life care and support
Note8 May 2025
Improving care quality in response to complaints or concerns
Note8 May 2025
Supporting people to develop and maintain relationships to avoid social isolation
Note8 May 2025
Meeting people's communication needs
Note8 May 2025
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note8 May 2025
Continuous learning and improving care; Working in partnership with others
Note8 May 2025
Engaging and involving people using the service, the public and staff
Note8 May 2025
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note8 May 2025
How the provider understands and acts on the duty of candour
Note8 May 2025
Promoting a positive culture that is person-centred, open, inclusive and empowering