Operated by Divan Care Limited

5th Floor Hyde Park

GoodRated 31/05/2022Home care · Hayes

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note31 May 2022
Respecting and promoting people's privacy, dignity and independence
Note31 May 2022
Supporting people to express their views and be involved in making decisions about their care
Note31 May 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note31 May 2022
Ensuring consent to care and treatment in line with law and guidance
Note31 May 2022
Staff working with other agencies and supporting people to access healthcare services
Note31 May 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note31 May 2022
Staff support: induction, training, skills and experience
Note31 May 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note31 May 2022
Supported access to community and additional services, including sourcing a wheelchair for one person
Note31 May 2022
Good infection prevention and control with adequate PPE supplies and observation of staff practice
Note31 May 2022
Responsive leadership with an experienced registered manager who understood duty of candour
Note31 May 2022
Effective governance with regular audits, feedback collection and quality monitoring systems
Note31 May 2022
Robust recruitment processes including identity, right to work, references and criminal record checks
Note31 May 2022

Note31 May 2022
Improving care quality in response to complaints or concerns
Note31 May 2022
End of life care and support
Note31 May 2022
Supporting people to develop and maintain relationships and follow interests
Note31 May 2022
Meeting people's communication needs
Note31 May 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note31 May 2022
Learning lessons when things go wrong
Note31 May 2022
Preventing and controlling infection
Note31 May 2022
Using medicines safely
Note31 May 2022
Staffing and recruitment
Note31 May 2022
Assessing risk, safety monitoring and management
Note31 May 2022
Systems and processes to safeguard people from the risk of abuse

Note31 May 2022
Working in partnership with others
Note31 May 2022
Continuous learning and improving care
Note31 May 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; duty of candour
Note31 May 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

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