ALICELYN HEALTHCARE LTD

GoodRated 4 Sept 2022Home care · Sheffield

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

29 findings

Note14 Apr 2022
Supporting people to express their views; respecting privacy, dignity and independence
Note14 Apr 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note14 Apr 2022
Ensuring consent to care and treatment in line with law and guidance
Note14 Apr 2022
Staff working with other agencies; supporting people to access healthcare services
Note14 Apr 2022
Staff support: induction, training, skills and experience
Note14 Apr 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note14 Apr 2022
Approachable, visible management promoting a positive, person-centred culture
Note14 Apr 2022
Service worked effectively in partnership with GPs, district nurses and social workers
Note14 Apr 2022
Staff followed correct infection control procedures with good stocks of PPE
Note14 Apr 2022
Safe recruitment processes and staff trained in safeguarding, medicines and infection control
Note14 Apr 2022
Person-centred care plans with people and relatives fully involved in decisions about their care
Note14 Apr 2022

Note14 Apr 2022
Using medicines safely
Note14 Apr 2022
Preventing and controlling infection
Note14 Apr 2022
Staffing and recruitment
Note14 Apr 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note14 Apr 2022
Systems and processes to safeguard people from the risk of abuse

Note14 Apr 2022
How the provider understands and acts on the duty of candour
Note14 Apr 2022
Promoting a positive culture; Working in partnership with others; Engaging and involving people using the service
Note14 Apr 2022
Managers and staff being clear about their roles; understanding quality, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info