Operated by Bhandal Care Group (BSB Care) Ltd

Bhandal Homecare

Requires improvementRated 17/08/2022Home care · Newark

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note17 Aug 2022
Respecting and promoting people's privacy, dignity and independence
Note17 Aug 2022
Supporting people to express their views and be involved in making decisions about their care
Note17 Aug 2022
Ensuring people are well treated and supported; equality and diversity

Note17 Aug 2022
Ensuring consent to care and treatment in line with law and guidance
Note17 Aug 2022
Staff working with other agencies to provide consistent, effective and timely care
Note17 Aug 2022
Supporting people to eat and drink enough with choice in a balanced diet
Note17 Aug 2022
Staff support; induction, training, skills and experience
Note17 Aug 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note17 Aug 2022
Complaints monitored to identify themes and trends
Note17 Aug 2022
Communication needs documented in accessible formats (easy read, large print)
Note17 Aug 2022
Registered manager was open, honest, approachable and proactive in lessons learned
Note17 Aug 2022
Person-centred approach supporting independence (e.g. supporting a person to walk again)
Note17 Aug 2022
Service worked within the principles of the Mental Capacity Act
Note17 Aug 2022
Strong partnership working with healthcare professionals (OT, tissue viability, dietitians, district nurses)

Note17 Aug 2022
End of life care and support
Note17 Aug 2022
Improving care quality in response to complaints or concerns
Note17 Aug 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note17 Aug 2022
Meeting people's communication needs
Note17 Aug 2022
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note17 Aug 2022
Learning lessons when things go wrong
Note17 Aug 2022
Preventing and controlling infection
Note17 Aug 2022
Using medicines safely
Note17 Aug 2022
Systems and processes to safeguard people from the risk of abuse
Note17 Aug 2022
Assessing risk, safety monitoring and management
Note17 Aug 2022
Staffing and recruitment

Note17 Aug 2022
Working in partnership with others
Note17 Aug 2022
Continuous learning and improving care
Note17 Aug 2022
Engaging and involving people using the service, the public and staff
Note17 Aug 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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