Watershed Care Services Limited

GoodRated 12 Feb 2021Home care · Camberley

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note4 Apr 2022
Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
Note4 Apr 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note4 Apr 2022
Ensuring consent to care and treatment in line with law and guidance
Note4 Apr 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note4 Apr 2022
Supporting people to live healthier lives, access healthcare services and support
Note4 Apr 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note4 Apr 2022
Staff support: induction, training, skills and experience

Note4 Apr 2022
Good infection prevention and control practices including PPE use and IPC audits
Note4 Apr 2022
Open culture with responsive complaints handling and duty of candour understood
Note4 Apr 2022
Strong leadership from registered manager with regular audits and spot checks
Note4 Apr 2022
Effective working relationships with healthcare professionals and commissioners
Note4 Apr 2022
Consistent care workers building positive relationships with people
Note4 Apr 2022
Person-centred care plans developed from pre-service assessments and regularly reviewed

Note4 Apr 2022
Improving care quality in response to complaints or concerns
Note4 Apr 2022
End of life care and support
Note4 Apr 2022
Meeting people's communication needs
Note4 Apr 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note4 Apr 2022
Preventing and controlling infection
Note4 Apr 2022
Using medicines safely
Note4 Apr 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note4 Apr 2022
Systems and processes to safeguard people from the risk of abuse
Note4 Apr 2022
Staffing and recruitment

Note4 Apr 2022
Working in partnership with others; Continuous learning and improving care
Note4 Apr 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note4 Apr 2022
Engaging and involving people using the service, the public and staff
Note4 Apr 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; duty of candour

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info