Companion Homecare Ltd

GoodRated 2 Oct 2025Home care · Preston

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CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Other

Note4 Apr 2023
Infection control assured; appropriate PPE use confirmed by staff and people using the service.
Note4 Apr 2023
Registered manager engaged well with people, relatives and staff through feedback forms and open-door policy.
Note4 Apr 2023
Effective partnership working with multidisciplinary community health care professionals.
Note4 Apr 2023
Positive staff culture; high morale; registered manager praised for responsiveness and support.
Note4 Apr 2023
Care supervisor conducts spot checks of staff competence; issues addressed promptly.
Note4 Apr 2023
Governance improved; provider no longer in breach of regulation 17(1); regular audits and risk assessment reviews now in place.
Note4 Apr 2023
Safeguarding training provided to staff; up-to-date policy accessible; staff able to describe correct reporting process.
Note4 Apr 2023
Medicines management improved; provider no longer in breach of regulation 12(1); audits, stock checks and competency checks in place.
minorincident_learning4 Apr 2023
There was an incident recording policy however more detail was required, which the registered manager confirmed would be addressed.
minormedication_management4 Apr 2023
more detailed information was still required [for 'as and when required' medicines]. The registered manager addressed this immediately by completing new forms.
minormissed_or_late_visits4 Apr 2023
some people told us that occasionally staff did not stay for the correct length of time. The registered manager had commenced electric monitoring of this.
moderatestaff_competency4 Apr 2023
on some occasions the registered manager relied on DBS checks from previous employment. CQC guidance states there should be a new DBS check within 3 months.
moderaterecord_keeping4 Apr 2023
we found 1 occasion where written records of an interview were not kept, and sometimes only 1 reference instead of 2 were obtained.

responsive

Note3 Feb 2023
End of life care and support

safe

Note4 Apr 2023
Learning lessons when things go wrong
Note4 Apr 2023
Preventing and controlling infection
Note4 Apr 2023
Assessing risk, safety monitoring and management
Note4 Apr 2023
Systems and processes to safeguard people from the risk of abuse
Note4 Apr 2023
Using medicines safely
Note4 Apr 2023
Staffing and recruitment

well_led

Note4 Apr 2023
Engaging and involving people using the service, the public and staff
Note4 Apr 2023
How the provider understands and acts on the duty of candour
Note4 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive, and empowering
Note4 Apr 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note3 Feb 2023
How the provider understands and acts on the duty of candour
Note3 Feb 2023
Working in partnership with others