Lambeth Care Services Limited

GoodRated 20/08/2022Home care · Croydon

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

28 findings

Note20 Aug 2022
Supporting people to express their views and be involved in making decisions; respecting privacy, dignity and independence
Note20 Aug 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note20 Aug 2022
Ensuring consent to care and treatment in line with law and guidance
Note20 Aug 2022
Staff working with other agencies; supporting people to access healthcare services
Note20 Aug 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note20 Aug 2022
Staff support: induction, training, skills and experience
Note20 Aug 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note20 Aug 2022
Strong partnership working with healthcare professionals such as occupational therapists and GPs
Note20 Aug 2022
Visible and accessible leadership with regular spot checks and telephone checks
Note20 Aug 2022
Regular supervision, training, and competency assessments for staff
Note20 Aug 2022
Person-centred care records including spiritual, cultural beliefs and protected characteristics
Note20 Aug 2022
Continuity of care with same staff team assigned to each person
Note20 Aug 2022
Robust recruitment practices including DBS checks, references, and right-to-work verification

Note20 Aug 2022
End of life care and support
Note20 Aug 2022
Improving care quality in response to complaints or concerns
Note20 Aug 2022
Meeting people's communication needs
Note20 Aug 2022
Planning personalised care to ensure people have choice and control

Note20 Aug 2022
Learning lessons when things go wrong
Note20 Aug 2022
Preventing and controlling infection
Note20 Aug 2022
Using medicines safely
Note20 Aug 2022
Staffing and recruitment
Note20 Aug 2022
Assessing risk, safety monitoring and management
Note20 Aug 2022
Systems and processes to safeguard people from the risk of abuse

Note20 Aug 2022
Working in partnership with others
Note20 Aug 2022
Continuous learning and improving care
Note20 Aug 2022
Managers and staff being clear about their roles; duty of candour
Note20 Aug 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info