Operated by Sams Medicare Ltd

Sams Medicare

Requires improvementRated 28/03/2023Home care · Colchester

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note28 Apr 2023
Respecting and promoting people's privacy, dignity and independence
Note28 Apr 2023
Supporting people to express their views and be involved in making decisions about their care
Note28 Apr 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note28 Apr 2023
Ensuring consent to care and treatment in line with law and guidance
Note28 Apr 2023
Staff working with other agencies to provide consistent, effective, timely care
Note28 Apr 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note28 Apr 2023
Staff support: induction, training, skills and experience

Note28 Apr 2023
Feedback mechanisms (surveys) in place; feedback used to improve care.
Note28 Apr 2023
Registered manager understood duty of candour and MCA responsibilities.
Note28 Apr 2023
PPE was available and replenished as required; staff received infection control training.
Note28 Apr 2023
Comprehensive, personalised care assessments and regularly reviewed support plans.
Note28 Apr 2023
Safeguarding systems and processes were in place; staff understood responsibilities for reporting concerns.
Note28 Apr 2023
Sufficient staffing levels with a small consistent team who knew the person well.

Note28 Apr 2023
End of life care and support
Note28 Apr 2023
Improving care quality in response to complaints or concerns
Note28 Apr 2023
Meeting people's communication needs
Note28 Apr 2023
Planning personalised care to ensure people have choice and control

Note28 Apr 2023
Learning lessons when things go wrong
Note28 Apr 2023
Preventing and controlling infection
Note28 Apr 2023
Assessing risk, safety monitoring and management
Note28 Apr 2023
Systems and processes to safeguard people from the risk of abuse
Note28 Apr 2023
Using medicines safely
Note28 Apr 2023
Staffing and recruitment

Note28 Apr 2023
Continuous learning and improving care; Working in partnership with others
Note28 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note28 Apr 2023
Engaging and involving people using the service, the public and staff
Note28 Apr 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info