Operated by Alina Homecare Services Limited

Alina Homecare - Christchurch

GoodRated 22/07/2021Home care · Christchurch

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note22 Jul 2021
Respecting and promoting people's privacy, dignity and independence
Note22 Jul 2021
Supporting people to express their views and be involved in making decisions about their care
Note22 Jul 2021
Ensuring people are well treated and supported; respecting equality and diversity

Note22 Jul 2021
Ensuring consent to care and treatment in line with law and guidance
Note22 Jul 2021
Staff working with other agencies; supporting people to live healthier lives and access healthcare
Note22 Jul 2021
Supporting people to eat and drink enough to maintain a balanced diet
Note22 Jul 2021
Staff support: induction, training, skills and experience
Note22 Jul 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note22 Jul 2021
Service developed best-practice partnerships with CQC, Public Health England and the Home Care Providers Association.
Note22 Jul 2021
Open, positive culture; staff felt supported and able to raise concerns; multi-layered quality assurance processes in place.
Note22 Jul 2021
End of life care planning incorporated spiritual and cultural backgrounds with DNACPR documentation maintained.
Note22 Jul 2021
Person-centred care plans reflected individual lifestyle choices, communication needs and health conditions.
Note22 Jul 2021
Collaborative working with external agencies including social workers, palliative care nurses (Marie Curie, Macmillan), OTs and GPs.
Note

Note22 Jul 2021
End of life care and support
Note22 Jul 2021
Improving care quality in response to complaints or concerns
Note22 Jul 2021
Meeting people's communication needs
Note22 Jul 2021
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note22 Jul 2021
Learning lessons when things go wrong
Note22 Jul 2021
Preventing and controlling infection
Note22 Jul 2021
Using medicines safely
Note22 Jul 2021
Staffing and recruitment
Note22 Jul 2021
Assessing risk, safety monitoring and management
Note22 Jul 2021
Systems and processes to safeguard people from the risk of abuse

Note22 Jul 2021
Working in partnership with others
Note22 Jul 2021
Engaging and involving people using the service, the public and staff
Note22 Jul 2021
Managers and staff being clear about their roles; continuous learning and improving care
Note22 Jul 2021
How the provider understands and acts on the duty of candour
Note22 Jul 2021
Promoting a positive culture that is person-centred, open, inclusive and empowering