Operated by T2Z Care Services Ltd

T2Z Care Services

GoodRated 28/01/2022Home care · Gloucester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note1 Oct 2022
Respecting and promoting people's privacy, dignity and independence
Note1 Oct 2022
Supporting people to express their views and be involved in making decisions about their care
Note1 Oct 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note1 Oct 2022
Ensuring consent to care and treatment in line with law and guidance
Note1 Oct 2022
Staff working with other agencies to provide consistent, effective, timely care
Note1 Oct 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note1 Oct 2022
Staff support: induction, training, skills and experience
Note1 Oct 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note1 Oct 2022
Staff had access to appropriate PPE and were observed using effective hand washing techniques.
Note1 Oct 2022
Employment and criminal background checks of new staff had been carried out.
Note1 Oct 2022
The provider had engaged with an external consultancy service to help monitor the service and identify areas for further development.
Note1 Oct 2022
Staff morale was good; staff felt supported by managers and the registered manager was described as approachable and passionate about quality care.
Note1 Oct 2022
The service worked collaboratively with health and social care agencies to ensure people received coordinated and effective care in a timely manner.
Note

Note1 Oct 2022
End of life care and support
Note1 Oct 2022
Improving care quality in response to complaints or concerns
Note1 Oct 2022
Meeting people's communication needs
Note1 Oct 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note1 Oct 2022
Systems and processes to safeguard people from the risk of abuse
Note1 Oct 2022
Preventing and controlling infection
Note1 Oct 2022
Staffing and recruitment
Note1 Oct 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong; Using medicines safely

Note1 Oct 2022
Working in partnership with others
Note1 Oct 2022
Engaging and involving people using the service, the public and staff
Note1 Oct 2022
How the provider understands and acts on the duty of candour; Continuous learning and improving care
Note1 Oct 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note1 Oct 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements