Note11 Aug 2023
Strong partnership working with health, social care and housing organisations to support people's wellbeing
Note11 Aug 2023
Provider researching outstanding-rated services and leaders booked on training to drive continuous improvement
Note11 Aug 2023
Positive staff culture with visible, approachable management and investment in staff training including Level 5 safeguarding
Note11 Aug 2023
Effective audit systems established covering recruitment, medicines and care records following previous breach of regulation 17
Note11 Aug 2023
Medicines managed safely with pharmacist assessments, monitored dosage systems and staff monitoring for side effects
Note11 Aug 2023
Person-centred risk management with people involved in agreeing how to manage risks and develop independence
Note11 Aug 2023
Staff knew people well, understood safeguarding and worked effectively with external agencies including local authority safeguarding team, mental health team and police
Note11 Aug 2023
Recruitment processes improved with robust DBS checks, employment gap exploration and people involved in interview panels
Note21 Jul 2022
Staff supported through induction, Care Certificate, ongoing training and supervision
Note21 Jul 2022
Open, transparent working relationships with local authority and other professionals
Note21 Jul 2022
Accessible information available in large print, easy read and via translation services
Note21 Jul 2022
Person-centred care planning with goals and flexibility to changing needs
Note21 Jul 2022
Staff were described as kind, caring, reliable and respectful of dignity and independence
Note21 Jul 2022
Effective infection prevention and control practices in place
Note21 Jul 2022
Medicines were managed safely with regular competency assessments and audits
Note21 Jul 2022
Risks were assessed with detailed guidance for staff on safe support and equipment use
Note21 Jul 2022
People felt safe and protected from abuse; staff knew how to identify and raise concerns
moderateleadership21 Jul 2022
The registered manager did not have access to recruitment records and had not had the opportunity to check staff had been recruited safely.
criticalgovernance21 Jul 2022
The registered provider had failed to operate effective systems to assess, monitor and improve the quality and safety of the service.
moderatestaff_competency21 Jul 2022
A full employment history with dates of employment had not been obtained. Any gaps in employment had not been identified and explored