Bicester Care and PA Limited

GoodRated 29/06/2022Home care · Bicester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note29 Jun 2022
Respecting and promoting people's privacy, dignity and independence
Note29 Jun 2022
Supporting people to express their views and be involved in making decisions about their care
Note29 Jun 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note29 Jun 2022
Ensuring consent to care and treatment in line with law and guidance (MCA)
Note29 Jun 2022
Staff working with other agencies; supporting people to access healthcare services
Note29 Jun 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note29 Jun 2022
Staff support: induction, training, skills and experience
Note29 Jun 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note29 Jun 2022
Provider understood and acted on the Duty of Candour.
Note29 Jun 2022
Open, supportive leadership with clear governance, audits, and partnership working with external agencies.
Note29 Jun 2022
Strong communication needs assessment and adherence to the Accessible Information Standard.
Note29 Jun 2022
Staff treated people with kindness, dignity and respect and promoted independence.
Note29 Jun 2022
Person-centred care plans developed with people and relatives, regularly reviewed.
Note29 Jun 2022
Staff completed Care Certificate-aligned induction, ongoing training, regular supervision and spot checks.

Note29 Jun 2022
End-of-life care and support
Note29 Jun 2022
Improving care quality in response to complaints or concerns
Note29 Jun 2022
Supporting people to develop and maintain relationships and follow interests
Note29 Jun 2022
Meeting people's communication needs
Note29 Jun 2022
Planning personalised care to ensure people have choice and control

Note29 Jun 2022
Learning lessons when things go wrong
Note29 Jun 2022
Preventing and controlling infection
Note29 Jun 2022
Using medicines safely
Note29 Jun 2022
Staffing and recruitment
Note29 Jun 2022
Assessing risk, safety monitoring and management
Note29 Jun 2022
Systems and processes to safeguard people from the risk of abuse

Note29 Jun 2022
Continuous learning and improving care; working in partnership with others
Note29 Jun 2022
Engaging and involving people, public and staff
Note29 Jun 2022
Managers and staff being clear about roles, quality performance, risks and regulatory requirements
Note29 Jun 2022
Duty of candour - openness and honesty when things go wrong
Note29 Jun 2022
Promoting a positive, person-centred, open culture