Operated by Home Life Carers Limited

HomeLife Carers (Barnstaple)

GoodRated 7 Jun 2022Home care · Barnstaple

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Sept 2022
Respecting and promoting people's privacy, dignity and independence
Note30 Sept 2022
Supporting people to express their views and be involved in making decisions about their care
Note30 Sept 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note30 Sept 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note30 Sept 2022
Ensuring consent to care and treatment in line with law and guidance (MCA)
Note30 Sept 2022
Staff working with other agencies and supporting access to healthcare
Note30 Sept 2022
Staff support: induction, training, skills and experience

Note30 Sept 2022
Open, person-centred culture with approachable management
Note30 Sept 2022
Robust quality monitoring through audits and spot checks
Note30 Sept 2022
Good partnership working with GPs, district nurses and occupational therapists
Note30 Sept 2022
Strong, kind and compassionate caring relationships praised by people, relatives and professionals
Note30 Sept 2022
Care plans were personalised, detailed and reflected preferences including cultural/religious needs
Note30 Sept 2022
Staff were well trained, completed Care Certificate and induction including shadowing

Note30 Sept 2022
End of life care and support
Note30 Sept 2022
Improving care quality in response to complaints or concerns
Note30 Sept 2022
Meeting people's communication needs
Note30 Sept 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note30 Sept 2022
Learning lessons when things go wrong
Note30 Sept 2022
Preventing and controlling infection
Note30 Sept 2022
Using medicines safely
Note30 Sept 2022
Staffing and recruitment
Note30 Sept 2022
Assessing risk, safety monitoring and management
Note30 Sept 2022
Systems and processes to safeguard people from the risk of abuse

Note30 Sept 2022
Working in partnership with others
Note30 Sept 2022
Promoting a positive, person-centred, open, inclusive and empowering culture; engaging people and staff
Note30 Sept 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; duty of candour; continuous learning

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info