Operated by Hands on Care Homecare Services Limited

Hands on Care Homecare Services

GoodRated 11 Oct 2022Home care · Market Drayton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

11 findings

Note10 Nov 2022
Safe recruitment processes including DBS checks and references
Note10 Nov 2022
Strong partnership working with external health and social care professionals
Note10 Nov 2022
Effective quality assurance audits with action plans driving continuous improvement
Note10 Nov 2022
Registered manager proactive in identifying issues and taking action prior to inspection
Note10 Nov 2022
Staff described as kind, compassionate and respectful of people's dignity and privacy
Note10 Nov 2022
People and relatives involved in care plan development; care plans personalised to individual needs and preferences
Note10 Nov 2022
Robust medicines management with electronic app monitoring and real-time audit by registered manager
Note10 Nov 2022
Staff used PPE effectively; one person noted 'PPE wearing has been meticulous'
minorrecord_keeping10 Nov 2022
Although risk assessments were seen on files, not all staff told us they had read them or seen them.
minorstaff_training10 Nov 2022
The provider and the registered manager told us, "Induction is not fit for purpose and needs review." Some staff felt the training could be improved, especially for staff who did not have previous car…
moderatemissed_or_late_visits10 Nov 2022
One person told us, "They are not very good at time keeping." People shared examples of late calls and explained how these impacted on their care needs and the timing of meals.