Operated by MSA Care Services Limited

MSA Care Walsall

GoodRated 24/11/2021Home care · Walsall

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note3 Jun 2023
Respecting and promoting people's privacy, dignity and independence
Note3 Jun 2023
Supporting people to express their views and be involved in making decisions about their care
Note3 Jun 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note3 Jun 2023
Staff working with other agencies to provide consistent, effective, timely care
Note3 Jun 2023
Staff support: induction, training, skills and experience
Note3 Jun 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note3 Jun 2023
Ensuring consent to care and treatment in line with law and guidance
Note3 Jun 2023
Supporting people to eat and drink enough to maintain a balanced diet

Note3 Jun 2023
Infection control measures including PPE use, COVID-19 testing and vaccination verification were assured.
Note3 Jun 2023
Incidents and accidents were reviewed with action plans and target dates to prevent reoccurrence.
Note3 Jun 2023
Effective partnership working with GPs, community nurses, opticians and chiropodists.
Note3 Jun 2023
Registered manager promoted an open, honest, person-centred culture with strong staff support and family values.
Note3 Jun 2023
Complaints were recorded, analysed for themes and responded to in line with policy.
Note3 Jun 2023

Note3 Jun 2023
End of life care and support
Note3 Jun 2023
Improving care quality in response to complaints or concerns
Note3 Jun 2023
Meeting people's communication needs
Note3 Jun 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note3 Jun 2023
Working in partnership with others
Note3 Jun 2023
Engaging and involving people using the service, the public and staff
Note3 Jun 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note3 Jun 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info