Operated by Quality Home Care (NW) Limited

Pinewoods Homecare

GoodRated 25/02/2022Home care · Southport

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note24 Mar 2022
Supporting people to express their views and be involved in making decisions about their care
Note24 Mar 2022
Respecting and promoting people's privacy, dignity and independence
Note24 Mar 2022
Ensuring people are well treated and supported; equality and diversity

Note24 Mar 2022
Ensuring consent to care and treatment in line with law and guidance (MCA)
Note24 Mar 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note24 Mar 2022
Staff working with other agencies; supporting people to access healthcare
Note24 Mar 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note24 Mar 2022
Staff support: induction, training, skills and experience

Note24 Mar 2022
Open, well-led culture with regular audits, spot checks and responsiveness to feedback
Note24 Mar 2022
Strong promotion of privacy, dignity and independence embedded in service values
Note24 Mar 2022
Care Certificate-aligned induction, shadowing of experienced staff, and regular supervisions/appraisals
Note24 Mar 2022
Staff trained in safeguarding and confident to escalate concerns; appropriate notifications made to local authority and CQC
Note24 Mar 2022
Effective infection prevention and control procedures including COVID-19 measures
Note24 Mar 2022

Note24 Mar 2022
End of life care and support
Note24 Mar 2022
Meeting people's communication needs (Accessible Information Standard)
Note24 Mar 2022
Improving care quality in response to complaints or concerns
Note24 Mar 2022
Supporting people to develop and maintain relationships and follow interests/activities
Note24 Mar 2022
Planning personalised care to ensure people have choice and control and meet their needs and preferences

Note24 Mar 2022
Preventing and controlling infection
Note24 Mar 2022
Systems and processes to safeguard people from the risk of abuse
Note24 Mar 2022
Staffing and recruitment
Note24 Mar 2022
Using medicines safely
Note24 Mar 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

Note24 Mar 2022
How the provider understands and acts on the duty of candour
Note24 Mar 2022
Engaging and involving people, public and staff; working in partnership with others
Note24 Mar 2022
Managers and staff being clear about their roles; continuous learning and improving care
Note24 Mar 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info