Profad Care Agency Limited

GoodRated 4 Sept 2025Home care · Derby

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note8 Mar 2023
Respecting and promoting people's privacy, dignity and independence
Note8 Mar 2023
Supporting people to express their views and be involved in making decisions about their care
Note8 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note8 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note8 Mar 2023
Supporting people to live healthier lives, access healthcare services and support
Note8 Mar 2023
Staff working with other agencies to provide consistent, effective, timely care
Note8 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note8 Mar 2023
Staff support: induction, training, skills and experience
Note8 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note8 Mar 2023
People treated with dignity, respect and independence promoted by caring staff.
Note8 Mar 2023
Provider demonstrated duty of candour; required notifications made to CQC and other agencies.
Note8 Mar 2023
End of life care wishes considered at assessment and staff trained in end of life care.
Note8 Mar 2023
Complaints processes in place; people knew how to raise concerns and received proactive telephone monitoring.
Note8 Mar 2023
Provider worked in partnership with local authority, health professionals and other agencies.

Note8 Mar 2023
End of life care and support
Note8 Mar 2023
Improving care quality in response to complaints or concerns
Note8 Mar 2023
Meeting people's communication needs
Note8 Mar 2023
Planning personalised care to ensure people have choice and control to meet their needs and preferences

Note8 Mar 2023
Working in partnership with others
Note8 Mar 2023
Continuous learning and improving care
Note8 Mar 2023
Engaging and involving people using the service, the public and staff
Note8 Mar 2023
How the provider understands and acts on the duty of candour
Note8 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note8 Mar 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements