Beckland Care Limited

GoodRated 7 Dec 2023Home care · Reading

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 Jul 2023
Respecting and promoting people's privacy, dignity and independence
Note12 Jul 2023
Supporting people to express their views and be involved in making decisions about their care
Note12 Jul 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note12 Jul 2023
Ensuring consent to care and treatment in line with law and guidance
Note12 Jul 2023
Supporting people to live healthier lives, access healthcare services and support; Staff working with other agencies
Note12 Jul 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note12 Jul 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note12 Jul 2023
Staff support: induction, training, skills and experience

Note12 Jul 2023
Staff received safeguarding training and understood their responsibilities to identify and report concerns.
Note12 Jul 2023
Complaints policy and log in place; registered manager responded to complaints promptly and appropriately.
Note12 Jul 2023
Strong infection control practices with staff adhering to standards and having access to PPE.
Note12 Jul 2023
People were supported to maintain independence, access activities and avoid social isolation.
Note12 Jul 2023
Service worked collaboratively with local authority and health and social care professionals, with positive feedback from professionals.
Note

Note12 Jul 2023
Improving care quality in response to complaints or concerns
Note12 Jul 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note12 Jul 2023
Meeting people's communication needs
Note12 Jul 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note12 Jul 2023
Preventing and controlling infection
Note12 Jul 2023
Using medicines safely
Note12 Jul 2023
Assessing risk, safety monitoring and management
Note12 Jul 2023
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
Note12 Jul 2023
Staffing and recruitment

Note12 Jul 2023
Working in partnership with others
Note12 Jul 2023
Continuous learning and improving care
Note12 Jul 2023
Engaging and involving people using the service, the public and staff
Note12 Jul 2023
How the provider understands and acts on the duty of candour
Note12 Jul 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note12 Jul 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements