Always There Domiciliary Care Limited

GoodRated 16/01/2021Home care · Epping

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

9 findings

Note16 Jan 2021
Staff felt well supported, valued and had access to robust induction, training and supervision.
Note16 Jan 2021
End of life care delivered to Gold Standard Framework with trained staff and personalised plans.
Note16 Jan 2021
Good multi-agency working with GPs, district nurses, occupational therapists and hospital discharge teams.
Note16 Jan 2021
Effective infection control processes including full PPE compliance during the COVID-19 pandemic.
Note16 Jan 2021
Positive and open culture with a committed registered manager delivering high-quality personalised care.
Note16 Jan 2021
Strong person-centred care plans reviewed regularly and co-produced with people and relatives.
Note16 Jan 2021
Consistent staffing with punctual visit delivery; people did not experience missed or late visits.
Note16 Jan 2021
People felt safe and staff were trained in safeguarding with clear reporting responsibilities.
minormedication_management16 Jan 2021
one person's medicine administration record (MAR) had been handwritten and there was no record who had completed the MAR.