Operated by Creative Support Limited

Creative Support - Whinn Dale Extra Care Service

GoodRated 27/09/2022Home care · Normanton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note27 Sept 2022
Respecting and promoting people's privacy, dignity and independence
Note27 Sept 2022
Ensuring people are well treated and supported; equality and diversity
Note27 Sept 2022
Supporting people to express their views and be involved in making decisions about their care

Note27 Sept 2022
Staff working with other agencies to provide consistent, effective, timely care
Note27 Sept 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note27 Sept 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note27 Sept 2022
Staff support: induction, training, skills and experience
Note27 Sept 2022
Ensuring consent to care and treatment in line with law and guidance

Note27 Sept 2022
Positive feedback from relatives about safety, kindness and dignity
Note27 Sept 2022
Provider made required CQC notifications for incidents and safeguarding
Note27 Sept 2022
Registered manager carried out regular audits supporting continuous improvement
Note27 Sept 2022
Information available in accessible formats including large print, easy read, braille and other languages
Note27 Sept 2022
Care plans were highly detailed and reflected personal preferences
Note27 Sept 2022
Risk assessments tailored to individual needs (falls, malnutrition, personal safety)

Note27 Sept 2022
Improving care quality in response to complaints or concerns
Note27 Sept 2022
Planning personalised care to meet people's needs, preferences, interests and give them choice and control
Note27 Sept 2022
Meeting people's communication needs

Note27 Sept 2022
Learning lessons when things go wrong
Note27 Sept 2022
Staffing and recruitment
Note27 Sept 2022
Assessing risk, safety monitoring and management
Note27 Sept 2022
Systems and processes to safeguard people from the risk of abuse
Note27 Sept 2022
Using medicines safely
Note27 Sept 2022
Preventing and controlling infection

Note27 Sept 2022
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note27 Sept 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering; duty of candour
Note27 Sept 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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