Operated by Dartford Home Care Ltd

Home Instead

GoodRated 2 Nov 2022Home care · Erith

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note11 Feb 2022
Respecting and promoting people's privacy, dignity and independence
Note11 Feb 2022
Supporting people to express their views and be involved in making decisions about their care
Note11 Feb 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note11 Feb 2022
Ensuring consent to care and treatment in line with law and guidance
Note11 Feb 2022
Supporting people to live healthier lives, access healthcare services and support
Note11 Feb 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note11 Feb 2022
Staff support: induction, training, skills and experience
Note11 Feb 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note11 Feb 2022
Complaints handled proactively; relatives reported prompt action on concerns raised
Note11 Feb 2022
Digital care app enabling real-time access to care notes for relatives and office staff, promoting transparency
Note11 Feb 2022
Positive, inclusive workplace culture with staff wellbeing programmes, recognition initiatives and employee assistance programme
Note11 Feb 2022
Strong quality assurance system with daily, weekly, monthly, quarterly and annual audits across all service areas
Note11 Feb 2022
Innovative community initiatives including Lions message in a bottle scheme, dementia championing and community CPR training
Note

Note11 Feb 2022
End of life care and support
Note11 Feb 2022
Improving care quality in response to complaints or concerns
Note11 Feb 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note11 Feb 2022
Meeting people's communication needs
Note11 Feb 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note11 Feb 2022
Learning lessons when things go wrong
Note11 Feb 2022
Preventing and controlling infection
Note11 Feb 2022
Using medicines safely
Note11 Feb 2022
Staffing and recruitment
Note11 Feb 2022
Assessing risk, safety monitoring and management
Note11 Feb 2022
Systems and processes to safeguard people from the risk of abuse

Note11 Feb 2022
Working in partnership with others
Note11 Feb 2022
How the provider understands and acts on the duty of candour
Note11 Feb 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note11 Feb 2022
Engaging and involving people using the service, the public and staff
Note11 Feb 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering