Operated by Midshires Care Limited

Helping Hands Maidenhead & Windsor

GoodRated 2 Aug 2023Home care · Maidenhead

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note8 Feb 2023
Respecting and promoting people's privacy, dignity and independence
Note8 Feb 2023
Supporting people to express their views and be involved in making decisions about their care
Note8 Feb 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note8 Feb 2023
Ensuring consent to care and treatment in line with law and guidance
Note8 Feb 2023
Staff working with other agencies to provide consistent, effective, timely care
Note8 Feb 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note8 Feb 2023
Staff support: induction, training, skills and experience
Note8 Feb 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note8 Feb 2023
Effective multi-disciplinary working with community health and social care professionals.
Note8 Feb 2023
Duty of candour understood and appropriate notifications made to CQC and local authority when required.
Note8 Feb 2023
Open, inclusive leadership culture with a visible, approachable registered manager who acted on feedback promptly.
Note8 Feb 2023
Robust quality assurance including audits, spot checks, incident trend analysis and regular feedback from people, relatives and staff.
Note8 Feb 2023
Complaints recorded, acknowledged, investigated and used to drive improvements; people felt confident raising concerns.
Note

Note8 Feb 2023
End of life care and support
Note8 Feb 2023
Improving care quality in response to complaints or concerns
Note8 Feb 2023
Meeting people's communication needs
Note8 Feb 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note8 Feb 2023
Continuous learning and improving care; Working in partnership with others
Note8 Feb 2023
Engaging and involving people using the service, the public and staff
Note8 Feb 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note8 Feb 2023
How the provider understands and acts on the duty of candour
Note8 Feb 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering