Immediate Medical Solutions Ltd

GoodRated 28/02/2023Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note28 Feb 2023
Respecting and promoting people's privacy, dignity and independence
Note28 Feb 2023
Supporting people to express their views and be involved in making decisions about their care
Note28 Feb 2023
Ensuring people are well treated and supported; equality and diversity

Note28 Feb 2023
Ensuring consent to care and treatment in line with law and guidance
Note28 Feb 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note28 Feb 2023
Supporting people to live healthier lives, access healthcare services and support; working with other agencies
Note28 Feb 2023
Staff support: induction, training, skills and experience
Note28 Feb 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note28 Feb 2023
Provider worked in partnership with health and social care professionals to support people's wellbeing.
Note28 Feb 2023
People supported to maintain independence, social relationships, and culturally relevant activities.
Note28 Feb 2023
Positive culture reported by relatives and staff; registered manager described as approachable with open-door policy.
Note28 Feb 2023
Care plans were personalised, including life story, hobbies, interests, outcomes and equality characteristics.
Note28 Feb 2023
Staff received induction and training covering safeguarding, dementia awareness, MCA, infection control and more.
Note

Note28 Feb 2023
End of life care and support
Note28 Feb 2023
Improving care quality in response to complaints or concerns
Note28 Feb 2023
Meeting people's communication needs
Note28 Feb 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note28 Feb 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note28 Feb 2023
Learning lessons when things go wrong
Note28 Feb 2023
Preventing and controlling infection
Note28 Feb 2023
Using medicines safely
Note28 Feb 2023
Staffing and recruitment
Note28 Feb 2023
Assessing risk, safety monitoring and management
Note28 Feb 2023
Systems and processes to safeguard people from the risk of abuse

Note28 Feb 2023
Working in partnership with others
Note28 Feb 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note28 Feb 2023
How the provider understands and acts on the duty of candour
Note28 Feb 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note28 Feb 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements