Operated by Guyatt House Care Ltd

Guyatt House Care

OutstandingRated 28/09/2022Home care · Cambridge

CQC Key Questions

Safe

Outstanding

People are protected from abuse and avoidable harm.

Effective

Outstanding

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

30 findings

Note28 Sept 2022
Effective partnership working with local authority, healthcare professionals and multidisciplinary teams.
Note28 Sept 2022
Robust governance including monthly multi-perspective quality reviews involving people, families, staff and stakeholders.
Note28 Sept 2022
Strong leadership culture with visible, accessible management; staff felt valued and well-supported.
Note28 Sept 2022
Complaints and concerns handled transparently with clear feedback loops and shared learning across the team.
Note28 Sept 2022
People supported to pursue employment, voluntary work and community activities tailored to their individual interests and goals.
Note28 Sept 2022
Outstanding communication support including individual communication plans, low-arousal strategies and accessible information formats.
Note28 Sept 2022
Highly personalised, person-centred care plans co-designed with people using pictures, photos and drawings in accessible formats.
Note28 Sept 2022
Staff recruited to match specific individuals' needs; people involved in interview processes.
Note28 Sept 2022
Positive risk-taking culture fully embedded, with people involved in managing their own risks and decisions.
Note28 Sept 2022
Exceptional safeguarding knowledge; staff facilitated safety sessions and supported people to understand risks, including online safety.

Note28 Sept 2022
Improving care quality in response to complaints or concerns
Note28 Sept 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note28 Sept 2022
Meeting people's communication needs
Note28 Sept 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note28 Sept 2022
Learning lessons when things go wrong
Note28 Sept 2022
Preventing and controlling infection
Note28 Sept 2022
Using medicines safely
Note28 Sept 2022
Staffing and recruitment
Note28 Sept 2022
Assessing risk, safety monitoring and management
Note28 Sept 2022
Systems and processes to safeguard people from the risk of abuse

Note28 Sept 2022
Engaging and involving people using the service, the public and staff
Note28 Sept 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note28 Sept 2022
How the provider understands and acts on the duty of candour
Note28 Sept 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note27 Nov 2021
Working in partnership with others
Note27 Nov 2021
Continuous learning and improving care