Operated by Tailor Care Southampton Limited

Southampton

GoodRated 30/09/2022Home care · Southampton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Sept 2022
Respecting and promoting people's privacy, dignity and independence
Note30 Sept 2022
Supporting people to express their views and be involved in making decisions about their care
Note30 Sept 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note30 Sept 2022
Ensuring consent to care and treatment in line with law and guidance
Note30 Sept 2022
Staff working with other agencies; supporting people to access healthcare
Note30 Sept 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note30 Sept 2022
Staff support: induction, training, skills and experience
Note30 Sept 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note30 Sept 2022
Commitment to continuous improvement through technology, including electronic care planning system
Note30 Sept 2022
Regular audits of medicines, care and financial records, with quality assurance questionnaires and care plan reviews
Note30 Sept 2022
Robust recruitment checks including DBS and Care Certificate-based induction training
Note30 Sept 2022
Person-centred and flexible response to changing needs, including arranging continuous care at short notice to prevent a failed hospital discharge
Note30 Sept 2022
Effective risk management including business continuity plan, non-entry policy and out-of-hours on-call service
Note

Note30 Sept 2022
End of life care and support
Note30 Sept 2022
Improving care quality in response to complaints or concerns
Note30 Sept 2022
Meeting people's communication needs
Note30 Sept 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note30 Sept 2022
Learning lessons when things go wrong
Note30 Sept 2022
Preventing and controlling infection
Note30 Sept 2022
Using medicines safely
Note30 Sept 2022
Staffing and recruitment
Note30 Sept 2022
Assessing risk, safety monitoring and management
Note30 Sept 2022
Systems and processes to safeguard people from the risk of abuse

Note30 Sept 2022
Working in partnership with others
Note30 Sept 2022
Continuous learning and improving care
Note30 Sept 2022
Engaging and involving people using the service, the public and staff
Note30 Sept 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note30 Sept 2022
Duty of candour
Note30 Sept 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering