Learning and Support Services Limited

GoodRated 9 Aug 2022Home care · Chelmsford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note8 Sept 2022
Respecting and promoting people's privacy, dignity and independence
Note8 Sept 2022
Supporting people to express their views and be involved in making decisions about their care
Note8 Sept 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note8 Sept 2022
Ensuring consent to care and treatment in line with law and guidance
Note8 Sept 2022
Staff working with other agencies to provide consistent, effective, timely care
Note8 Sept 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note8 Sept 2022
Staff support: induction, training, skills and experience
Note8 Sept 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note8 Sept 2022
Effective partnership working with other healthcare professionals
Note8 Sept 2022
Robust induction with Care Certificate and shadowing shifts for new staff
Note8 Sept 2022
Positive, supportive culture where staff felt valued and proud
Note8 Sept 2022
Promotion of independence using tools such as the 'Wheel of Life' support tool
Note8 Sept 2022
Strong support for communication needs including Makaton, picture cards, easy read materials and iPads
Note8 Sept 2022
Consistent small staff team who knew people well and were flexible with visit times

Note8 Sept 2022
End of life care and support
Note8 Sept 2022
Improving care quality in response to complaints or concerns
Note8 Sept 2022
Meeting people's communication needs
Note8 Sept 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note8 Sept 2022
Learning lessons when things go wrong
Note8 Sept 2022
Preventing and controlling infection
Note8 Sept 2022
Using medicines safely
Note8 Sept 2022
Assessing risk, safety monitoring and management
Note8 Sept 2022
Systems and processes to safeguard people from the risk of abuse
Note8 Sept 2022
Staffing and recruitment

Note8 Sept 2022
Continuous learning and improving care; Working in partnership with others
Note8 Sept 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note8 Sept 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Run by Mrs Rachel Diane Forbes-Evans

Good4.4 km awayEssex

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