Note19 May 2022
Improved culture; people and relatives reported feeling safe and satisfied
Note19 May 2022
Working in partnership with the local authority to achieve service improvements
Note19 May 2022
On-call system and electronic oversight of staff attendance on care calls
Note19 May 2022
Induction and competency checks completed before staff support people on their own
Note19 May 2022
Staff trained in safeguarding and knowledgeable about action to take if abuse suspected
Note19 May 2022
PPE used effectively and safely; monthly infection control audits in place
Note19 May 2022
Safe recruitment practices including DBS, right to work and identification checks now fully followed
Note19 May 2022
Improvements in oversight of risks and steps to mitigate them since the previous inspection
moderatemedication_management19 May 2022
We saw that PRN (as and when needed) protocols were generic and needed to be more person specific.
moderaterecord_keeping19 May 2022
some daily care notes were not updated accurately with tasks marked as complete in the electronic recording system when these had been completed by relatives or completed with unrealistic time frames
moderatecare_planning19 May 2022
some risk assessments did not contain relevant information for some individuals and were not always person centred...some information was generic and personal information was inaccurate including date…
criticalgovernance19 May 2022
Although the provider had a range of new audits, they could not always be assured that some scheduled calls were being met at the agreed time.
criticalstaffing_levels19 May 2022
The provider could not be assured that staff were attending calls for the agreed times. We saw that some staff had calls added at short notice to their daily rota without being informed.
criticalmissed_or_late_visits19 May 2022
I haven't seen the carer for three days. They're no use to me if they don't come on time.
criticalmedication_management19 May 2022
The provider could not always be assured that people were receiving their medication in a timely manner. We saw that some staff did not arrive to calls at the scheduled time.