Operated by Semper Care Ltd

Semper Care

GoodRated 24/08/2022Home care · Bradford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note29 Jul 2023
Respecting and promoting people's privacy, dignity and independence
Note29 Jul 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note29 Jul 2023
Ensuring consent to care and treatment in line with law and guidance
Note29 Jul 2023
Staff working with other agencies to provide consistent, effective, timely care
Note29 Jul 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note29 Jul 2023
Staff support: induction, training, skills and experience
Note29 Jul 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note29 Jul 2023
Service worked effectively with social workers and other professionals to achieve good outcomes.
Note29 Jul 2023
Complaints were investigated fully with contemporaneous records of process and outcomes.
Note29 Jul 2023
Quality assurance systems including spot checks, observations and audit processes were in place.
Note29 Jul 2023
Open, inclusive leadership culture with high staff morale; staff felt valued, supported and confident in management.
Note29 Jul 2023
Strong community integration culture, including supporting people with bus passes and train tickets.
Note29 Jul 2023

Note29 Jul 2023
Meeting people's communication needs
Note29 Jul 2023
End of life care and support
Note29 Jul 2023
Improving care quality in response to complaints or concerns
Note29 Jul 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note29 Jul 2023
Planning personalised care to ensure people have choice and control

Note29 Jul 2023
Using medicines safely
Note29 Jul 2023
Staffing and recruitment
Note29 Jul 2023
Learning lessons when things go wrong
Note29 Jul 2023
Systems and processes to safeguard people from the risk of abuse
Note29 Jul 2023
Preventing and controlling infection
Note29 Jul 2023
Assessing risk, safety monitoring and management

Note29 Jul 2023
Continuous learning and improving care; Working in partnership with others
Note29 Jul 2023
Engaging and involving people using the service, the public and staff
Note29 Jul 2023
How the provider understands and acts on the duty of candour
Note29 Jul 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info