Everbright Home Care Ltd

Requires improvementRated 30/12/2021Home care · Wirral

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note29 Jan 2022
Supporting people to express their views and be involved in making decisions about their care
Note29 Jan 2022
Ensuring people are well treated and supported; respecting equality, dignity and independence

Note29 Jan 2022
Staff working with other agencies; supporting healthier lives and nutrition
Note29 Jan 2022
Ensuring consent to care and treatment in line with law and guidance
Note29 Jan 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note29 Jan 2022
Staff support: induction, training, skills and experience

Note29 Jan 2022
Registered manager took prompt corrective action during the inspection
Note29 Jan 2022
Service worked in partnership with external agencies and professionals
Note29 Jan 2022
Staff followed infection control procedures and had access to plenty of PPE
Note29 Jan 2022
Staff were knowledgeable about safeguarding procedures
Note29 Jan 2022
Care plans reflected people's choices and diverse needs
Note29 Jan 2022
Relatives reported positive caring experiences and confidence in staff

Note29 Jan 2022
Supporting people to develop and maintain relationships and follow interests
Note29 Jan 2022
Meeting people's communication needs
Note29 Jan 2022
Planning personalised care; End of life care and support
Note29 Jan 2022
Improving care quality in response to complaints or concerns

Note29 Jan 2022
Systems and processes to safeguard people from the risk of abuse
Note29 Jan 2022
Using medicines safely
Note29 Jan 2022
Staffing and recruitment
Note29 Jan 2022
Preventing and controlling infection
Note29 Jan 2022
Assessing risk, safety monitoring and management

Note29 Jan 2022
How the provider understands and acts on the duty of candour
Note29 Jan 2022
Promoting a positive person-centred culture; engaging people, public and staff; partnership working
Note29 Jan 2022
Managers and staff being clear about roles; understanding quality, risks and regulatory requirements; Continuous learning

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info