Operated by Personalised Community Care Ltd

Personalised Community Care

GoodRated 12 Feb 2021Home care · Enfield

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

28 findings

Note2 Dec 2021
Supporting people to express their views and be involved in making decisions about their care; respecting and promoting people's privacy, dignity and independence
Note2 Dec 2021
Ensuring people are well treated and supported; respecting equality and diversity

Note2 Dec 2021
Ensuring consent to care and treatment in line with law and guidance
Note2 Dec 2021
Supporting people to eat and drink enough; staff working with other agencies; supporting people to live healthier lives
Note2 Dec 2021
Staff support: induction, training, skills and experience
Note2 Dec 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note2 Dec 2021
Service demonstrated compliance with Right Support, Right Care, Right Culture principles for people with a learning disability
Note2 Dec 2021
People's cultural, communication and equality needs were assessed and embedded in care plans
Note2 Dec 2021
Infection control during COVID-19 was well managed with appropriate PPE and clear communication to staff and relatives
Note2 Dec 2021
Good multi-agency working with healthcare professionals such as Speech and Language Therapists and Occupational Therapists
Note2 Dec 2021
Strong registered manager praised by both staff and relatives for being supportive, responsive and quality-focused
Note

Note2 Dec 2021
End of life care and support
Note2 Dec 2021
Improving care quality in response to complaints or concerns
Note2 Dec 2021
Meeting people's communication needs
Note2 Dec 2021
Planning personalised care to ensure people have choice and control; supporting relationships and activities

Note2 Dec 2021
Preventing and controlling infection
Note2 Dec 2021
Using medicines safely
Note2 Dec 2021
Staffing and recruitment
Note2 Dec 2021
Assessing risk, safety monitoring and management
Note2 Dec 2021
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong

Note2 Dec 2021
Engaging and involving people, the public and staff; continuous learning and improving care; working in partnership
Note2 Dec 2021
Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements; duty of candour
Note2 Dec 2021
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info