Fond of Care Ltd

GoodRated 17/03/2023Home care · Carshalton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

29 findings

Note17 Mar 2023
Respecting and promoting people's privacy, dignity and independence
Note17 Mar 2023
Supporting people to express their views and be involved in making decisions about their care
Note17 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note17 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note17 Mar 2023
Supporting people to eat and drink enough; supporting people to live healthier lives and access healthcare
Note17 Mar 2023
Staff support: induction, training, skills and experience
Note17 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note17 Mar 2023
Proactive partnership working with healthcare professionals to meet people's needs
Note17 Mar 2023
Person-centred care with preferences, choices and communication needs recorded and acted upon
Note17 Mar 2023
Learning from accidents and incidents used to reduce future safety risks
Note17 Mar 2023
Effective infection control practices with consistent use of PPE
Note17 Mar 2023
Registered manager was hands-on, accessible and proactively sought feedback from people and relatives
Note17 Mar 2023
Medicines managed safely with audits conducted by the registered manager

Note17 Mar 2023
End of life care and support
Note17 Mar 2023
Improving care quality in response to complaints or concerns
Note17 Mar 2023
Meeting people's communication needs
Note17 Mar 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note17 Mar 2023
Learning lessons when things go wrong
Note17 Mar 2023
Preventing and controlling infection
Note17 Mar 2023
Using medicines safely
Note17 Mar 2023
Staffing and recruitment
Note17 Mar 2023
Assessing risk, safety monitoring and management
Note17 Mar 2023
Systems and processes to safeguard people from the risk of abuse

Note17 Mar 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
Note17 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info