Spectrum Group Services Limited

GoodRated 2 Mar 2023Home care · Wokingham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note4 Dec 2021
Respecting and promoting people's privacy, dignity and independence
Note4 Dec 2021
Supporting people to express their views and be involved in making decisions about their care
Note4 Dec 2021
Ensuring people are well treated and supported; respecting equality and diversity

Note4 Dec 2021
Ensuring consent to care and treatment in line with law and guidance
Note4 Dec 2021
Staff working with other agencies to provide consistent, effective, timely care
Note4 Dec 2021
Supporting people to eat and drink enough to maintain a balanced diet
Note4 Dec 2021
Staff support: induction, training, skills and experience
Note4 Dec 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note3 Feb 2023
Provider supported overseas staff with English language courses, accommodation and driving lessons to aid UK settlement
Note3 Feb 2023
Collaborative working with health and social care professionals to meet people's changing needs
Note3 Feb 2023
Positive staff culture with open communication, team meetings and regular newsletters keeping staff and people informed
Note3 Feb 2023
Effective risk assessments developed in partnership with people, regularly reviewed and individualised
Note3 Feb 2023
Comprehensive audit systems enabling identification and prompt resolution of shortfalls, resolving previous breach of Regulation 17
Note

Note4 Dec 2021
End of life care and support
Note4 Dec 2021
Improving care quality in response to complaints or concerns
Note4 Dec 2021
Supporting people to develop and maintain relationships to avoid social isolation
Note4 Dec 2021
Meeting people's communication needs
Note4 Dec 2021
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note4 Dec 2021
Working in partnership with others
Note4 Dec 2021
Continuous learning and improving care
Note4 Dec 2021
How the provider understands and acts on the duty of candour
Note4 Dec 2021
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note4 Dec 2021
Engaging and involving people using the service, the public and staff
Note4 Dec 2021
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements