Operated by Miss Beverley Williams

AJ and Friends

OutstandingRated 11 Jun 2021Home care · Wirral

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

29 findings

Note29 Feb 2024
Respecting and promoting people's privacy, dignity and independence; Supporting people to express their views
Note29 Feb 2024
Ensuring people are well treated and supported; respecting equality and diversity

Note29 Feb 2024
Ensuring consent to care and treatment in line with law and guidance
Note29 Feb 2024
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note29 Feb 2024
Supporting people to eat and drink enough to maintain a balanced diet
Note29 Feb 2024
Staff support: induction, training, skills and experience
Note29 Feb 2024
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note29 Feb 2024
Robust safeguarding systems with trained staff, detailed incident recording, pattern review, and timely CQC notifications.
Note29 Feb 2024
Open, inclusive leadership with strong staff support through detailed induction, regular supervision, appraisals, and a culture where staff feel listened to.
Note29 Feb 2024
Extensive community engagement including charity partnerships, disability awareness work, family therapy facilitation, and development of a new residential service.
Note29 Feb 2024
Medicines managed safely by appropriately trained staff with regular competency checks and external specialist training where required.
Note29 Feb 2024
Holistic, detailed care planning with thorough risk assessment, regular review, and close collaboration with health and social care professionals.

Note29 Feb 2024
End of life care and support
Note29 Feb 2024
Improving care quality in response to complaints or concerns
Note29 Feb 2024
Meeting people's communication needs
Note29 Feb 2024
Supporting people to develop and maintain relationships; support to follow interests and activities
Note29 Feb 2024
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note29 Feb 2024
Preventing and controlling infection
Note29 Feb 2024
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
Note29 Feb 2024
Using medicines safely
Note29 Feb 2024
Staffing and recruitment
Note29 Feb 2024
Assessing risk, safety monitoring and management

Note29 Feb 2024
How the provider understands and acts on the duty of candour
Note29 Feb 2024
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note29 Feb 2024
Working in partnership with others; Continuous learning and improving care
Note29 Feb 2024
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note29 Feb 2024
Promoting a positive culture that is person-centred, open, inclusive and empowering