Operated by Alpha Health & Social Care Services Ltd

Alpha Health & Social Care Services

GoodRated 18/11/2022Home care · Corby

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

29 findings

Note18 Nov 2022
Respecting and promoting people's privacy, dignity and independence
Note18 Nov 2022
Supporting people to express their views and be involved in making decisions about their care
Note18 Nov 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note18 Nov 2022
Ensuring consent to care and treatment in line with law and guidance
Note18 Nov 2022
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note18 Nov 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note18 Nov 2022
Staff support: induction, training, skills and experience
Note18 Nov 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note18 Nov 2022
Staff received regular supervision, appraisal and spot-check competency observations with constructive feedback
Note18 Nov 2022
Quality monitoring included a schedule of audits covering timeliness of care calls, daily notes, care records and recruitment records
Note18 Nov 2022
Complaints and concerns were recorded, acted upon and used as lessons learnt
Note18 Nov 2022
Registered manager actively engaged with local authority webinars, Skills for Care forums and CQC newsletters to stay current
Note18 Nov 2022
Care records were personalised, accessible electronically to people and families, and reflected individual preferences
Note

Note18 Nov 2022
Improving care quality in response to complaints or concerns
Note18 Nov 2022
Meeting people's communication needs
Note18 Nov 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences; End of life care and support

Note18 Nov 2022
Preventing and controlling infection
Note18 Nov 2022
Using medicines safely
Note18 Nov 2022
Staffing and recruitment
Note18 Nov 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note18 Nov 2022
Systems and processes to safeguard people from the risk of abuse

Note18 Nov 2022
Working in partnership with others
Note18 Nov 2022
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note18 Nov 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note18 Nov 2022
How the provider understands and acts on the duty of candour
Note18 Nov 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering; Continuous learning and improving care